For pre-sales questions or team rentals, email us with details about your workload. If you’ve already ordered and need help troubleshooting an instance, sign in to the console and submit a ticket. Each request has its own channel—there’s no unattended web form to fill out.
Dedicated physical Mac mini, not a virtual machine. Email us at:support@vmrental.com
Email is best for pre-sales questions before you place an order. For help with a provisioned instance, submit a technical ticket. Never send passwords, private keys or full payment credentials by email.
Tell us the size of your model weights, the scale of your Xcode project or where you’ll be using remote desktop. We can help narrow down the options based on memory needs: VMR Lab M4 (M4, 16GB, 256GB) or VMR Lab Pro (M4 Pro, 64GB, 2TB).
Include your expected rental term, preferred region and whether you need an extra +1TB or +2TB SSD.
Tell us how many builds you expect to run in parallel, whether your runners need to stay online, what each machine will be used for and your team’s time zones. For multiple machines, list the model and preferred rental term for each; the number of parallel jobs doesn’t necessarily equal the number of machines you need.
If your workflow involves code signing or asset transfers, describe how it works. Don’t attach certificate private keys or unredacted project files.
If SSH won’t connect, VNC isn’t displaying correctly or a task on your instance fails, sign in to the console and open a ticket from the relevant instance. Include the order number, instance, time of the issue and full error message in one ticket so we can investigate the actual configuration.
For issues involving a running instance, a ticket helps keep the support history together better than a pre-sales email without instance details.
When you submit the form, your device’s email app will open with an editable draft. The page doesn’t upload or save your form entries; you’ll need to review and send the email from your email app.
You can also email us directly without using the form:support@vmrental.com. For issues with an existing instance, use a console ticket.
These clocks show the current local time in each region and update automatically. Use them to describe when you’ll access your instance; they don’t indicate support hours or response times. When choosing a region, also consider where your team is based and your workload.
Southeast Asia teams
East Asia development and testing
Northeast Asia teams
South China and Southeast Asia teams
North American West Coast teams
When you email us, include the times you’re available to receive a reply and your UTC offset. The US West clock observes local daylight saving time.
Orders are billed in US dollars (USD). The only payment methods are USDT-TRC20 and Visa / Mastercard / Amex processed by Stripe; available gateways are confirmed in the console. Card details are handled by the payment provider. Never send card numbers or security codes by email.
Pre-sales emails are handled based on the request and its details. We don’t promise a standard response time in hours. Include your use case, model questions, preferred region and rental term in your first email to reduce follow-up. You don’t need to email during the region’s local business hours; the clocks show local time, not support availability.
Existing customers should submit a ticket in the console and add logs and reproduction steps to the same ticket. Ticket updates are recorded there. For connection commands, billing rules or MLX setup instructions, check the Help Center first.
Haven’t ordered yet? Compare the two configurations. Already have an instance? Sign in to the console and submit a ticket. The console shows current availability when you place an order.